We’ve gathered all the questions you may have in one place. You’ll find quick and clear answers about our products, ordering, and usage here.
If you wish, you can also send your questions via the form below or through live chat.
PLEASE, in accordance with the relevant law, please print the contract text below in 12-point bold font and read it. Furthermore, every buyer who shops on our website is deemed to have read and accepted all clauses of the sales contract arranged by us without further notice.
ARTICLE 1 - PARTIES TO THE AGREEMENT
SELLER: La Rachel Kozmetik Sanayi ve Ticaret Limited Şirketi
Address: Dokuz Eylül Mah. 316 Sok. No:2/1 Gaziemir-Izmir-Turkey
Phone: +90 542 628 32 32
Email: mutlusaclar@larachelparis.com
Website: https://larachelparis.com
BUYER: Customer (The Buyer is the person who shops on the Seller's website at https://larachelparis.com. The address and contact information provided by the Buyer in the billing and contact information are considered valid.)
By accepting this contract, the Buyer acknowledges and agrees in advance that if the order is approved, they will be obligated to pay the price of the order and any additional charges, such as shipping costs and taxes.
ARTICLE 2 - SUBJECT OF THE AGREEMENT
The subject of this contract is to determine the rights and obligations of the parties in accordance with the provisions of the Consumer Protection Law No. 6502 and the Regulation on Distance Contracts regarding the sale and delivery of goods/services ordered electronically by the Buyer from the Seller's website https://larachelparis.com, which has the qualities mentioned in the contract, and whose sale price is also specified in the contract.
The Buyer acknowledges and declares that they are aware of all preliminary information about the basic characteristics, sales price, payment method, and delivery conditions of the goods/services subject to sale, and that they have confirmed this information electronically and subsequently placed an order for the goods/services in accordance with the provisions of this contract. Likewise, the right of withdrawal cannot be used for products whose packaging, tape, box, etc., have been opened after delivery due to health and hygiene reasons. The opening of the product package is considered an exception to the right of withdrawal.
The listed prices and announced prices on the site are sales prices. The announced prices are valid until they are updated or changed. The announced price of a product that is available for a certain period will be valid until the end of the specified period.
The Buyer acknowledges and undertakes that the data they entered into the system during registration or during the purchase process belongs to them or that they have permission to use/share it, and that they will not enter any data into the system that does not belong to them or that they do not have the right to use. Otherwise, all responsibility will belong to them. The preliminary information and invoice on the payment page of https://larachelparis.com are integral parts of this contract. Once the order is completed, the Buyer is deemed to have accepted all the terms of this contract.
ARTICLE 3 - DATE OF THE AGREEMENT, DELIVERY OF GOODS/SERVICES, PLACE OF PERFORMANCE, AND METHOD OF DELIVERY
This contract has been arranged on the date when the order was placed by the Buyer. The goods/services will be delivered to the customer at the address specified by the Buyer. Packages that are believed to be damaged during shipment must be opened and checked in front of the authorized person of the delivery company. If there is any damage to the product, a report must be prepared by the delivery company, and the product must not be accepted. If a report is not prepared, the Buyer is deemed to have accepted that the delivery company has fully performed its duty once the product has been delivered.
ARTICLE 4 - GENERAL PROVISIONS
4.1. The Buyer acknowledges that they have read and are informed of the essential characteristics of the products shown on the INTERNET SITE, the sales price, and the payment method, as well as the preliminary information regarding delivery, and that they have provided the necessary confirmation for the sale electronically.
4.2. The PRODUCT will be delivered to the delivery address specified by the Buyer on the INTERNET SITE, with its invoice, packed, and intact, within a maximum of 30 days.
4.3. If the PRODUCT is to be delivered to a person/institution other than the Buyer, the Seller cannot be held responsible for the refusal of delivery by the recipient.
4.4. The Buyer is responsible for checking the PRODUCT at the time of delivery and refusing to accept the PRODUCT if there is any issue caused by the shipment, and must have a report prepared by the delivery company representative. Otherwise, the Seller will not accept responsibility.
4.5. The Contract approved by the Buyer during the purchase from the INTERNET SITE is sufficient and valid in all circumstances.
4.6. Unless otherwise explicitly provided by the Seller in writing, the Buyer must pay the full price of the PRODUCT before taking delivery. If the price of the PRODUCT is not paid to the Seller before delivery, the Seller may unilaterally cancel the contract and refuse to deliver the PRODUCT.
4.7. If, for any reason, the bank/finance institution that the credit card used for the transaction belongs to does not pay the price of the PRODUCT to the Seller after the delivery of the PRODUCT, the Buyer must return the PRODUCT to the Seller within a maximum of 3 days, with all costs borne by the Buyer. The Seller reserves all contractual and legal rights to follow up on the product price.
